SpinChester Responsible Gaming

Our Commitment to Safer Play

Here at SpinChester, we take player wellbeing seriously. We know that for the vast majority of our community, playing slots, live dealer games or table games is simply a form of relaxation and entertainment. However, we also recognise that gambling can become a problem for some people, and we want you to have everything you need to recognise the warning signs early and act on them. Our Spin Chester team has put together a set of practical tools designed to give you full control over your account, your spending and your time on site.

We at SpinChester are not a charity or a clinical service, but we work closely with independent organisations that specialise in gambling support, and we always encourage our players to reach out to them if gaming starts to feel less like fun and more like a burden.

Signs to Watch For

Before explaining our tools, we think it's worth highlighting a few signs that your relationship with gambling may need attention. If any of the following feels familiar, we encourage you to use the controls described below or contact a support organisation:

• Spending more money or time on SpinChester than you planned
• Chasing losses with bigger bets
• Borrowing money or using funds meant for essentials to deposit
• Neglecting work, relationships or sleep because of play
• Feeling anxious, irritable or guilty about your gaming habits
• Hiding your activity on Spin Chester from family or friends

Recognising these patterns is the first step, and we're here with tools to help you respond.

Deposit, Loss, Wager and Time Limits

Our Spin Chester account settings let you set personal limits that match your own comfort level. We give you full flexibility to adjust how much and how often you play, including:

• Deposit limits - cap how much you can add to your account daily, weekly or monthly
• Loss limits - set a ceiling on how much you're willing to lose over a chosen period
• Wager limits - restrict the total amount you can stake across sessions
• Session time limits - automatically log you out after a set period of play
• Reality checks - receive pop-up reminders showing how long you've been playing and what you've spent

Once you set a limit with us, we apply it immediately. If you want to increase a limit, we require a short cooling-off period before the change takes effect, giving you time to reconsider. Lowering a limit, on the other hand, is applied right away. We designed this asymmetry deliberately - it's easy to protect yourself, and never easy to impulsively remove that protection.

Cooling-Off Periods and Self-Exclusion

Sometimes a short break is all that's needed. At SpinChester, you can request a cooling-off period of 24 hours, 7 days or 30 days, during which your account is temporarily suspended and you won't receive marketing emails or promotional offers from us.

If you feel you need a longer break, we also offer self-exclusion for periods of 6 months, 1 year or longer, up to a permanent closure of your account. Once self-exclusion is activated through SpinChester, we will not allow you to reopen or create a new account during that period, and we remove you from all promotional communications. If you ever need to reinstate access after a self-exclusion period ends, we ask you to contact our support team directly so we can confirm the request carefully.

How to Set a Limit or Self-Exclude

1. Log in to your account at Spin Chester
2. Go to your account settings or responsible gaming section
3. Choose the limit, cooling-off period or self-exclusion option you need
4. Confirm your choice
5. Contact our support team if you need help completing the process

Age Verification

Our games at SpinChester are intended strictly for adults. We require every player to be at least 18 years old, or the legal gambling age in their jurisdiction if higher, before registering an account. As part of our standard checks, we may request identification documents to confirm your age and identity, and we suspend accounts where this cannot be verified. We also recommend that parents and guardians use filtering software on shared or family devices to prevent underage access to Spin Chester or any other gambling website.

A Note on Bonuses and Responsible Play

We want our promotions to add excitement, not pressure. All SpinChester bonus offers, including our welcome package and reload offers, come with clear wagering requirements, time limits and maximum withdrawal caps, which are explained in full on our promotions pages. We encourage you to read these terms before opting in, and to remember that bonuses are optional extras rather than something you need to chase. If you ever feel tempted to deposit beyond your comfort zone just to claim an offer, we'd rather you skip it and set a deposit limit instead.

We'd also like to note that, in line with regulatory requirements, players from Sweden can enjoy real-money play on SpinChester but are not eligible for bonuses, VIP rewards or comp point exchanges. We mention this here because responsible gaming also means being transparent about who our promotions are designed for.

Support Organisations

If gambling has started to affect your life, your finances or your relationships, we strongly encourage you to reach out to one of the independent organisations below. They offer free, confidential advice and are not affiliated with SpinChester:

• GamCare - support, advice and a free helpline for anyone affected by gambling harm
• BeGambleAware - information, self-assessment tools and signposting to treatment
• Gamblers Anonymous - peer support meetings for people recovering from problem gambling
• Gambling Therapy - free online support available in multiple languages

We also recommend using free self-exclusion schemes such as GAMSTOP for UK players, which can block access to multiple gambling sites at once, including SpinChester, for a chosen period.

Self-Assessment

If you're unsure whether your gaming habits have become a concern, many of the organisations listed above offer short, confidential self-assessment questionnaires. We encourage every player at Spin Chester to take a few minutes to complete one periodically, even if things feel fine - it's a simple habit that keeps gambling in perspective as entertainment rather than a necessity.