SpinChester Privacy Policy

At SpinChester, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit spinchester.com or use our gaming services. By registering an account with SpinChester Casino, you confirm that you have read and understood how we handle your data.

Who We Are

SpinChester Casino is operated by Fortaprime SRL, registered in Costa Rica. We operate as a corporate entity without a dedicated gaming licence, and we are committed to handling your personal data responsibly regardless of this status. Our platform is built with a focus on the Dutch market and wider Europe, and we provide services in English and Dutch to accommodate our player base.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide gaming services, process transactions and comply with applicable anti-money laundering rules.

• We gather registration details such as your name, date of birth, email address, phone number and residential address
• We collect payment information when you deposit or withdraw funds through Visa, Mastercard, Maestro, Apple Pay, Google Pay, bank transfer or supported cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, Ripple, Cardano, Tron and Binance Coin
• We track your gaming activity, including deposits, withdrawals, bonus usage and wagering history on slots, blackjack, roulette, baccarat, live dealer games and other titles
• We record technical data such as your IP address, device type, browser information and login timestamps
• We may request verification documents including proof of identity, proof of residence and, in some cases, financial statements before processing a withdrawal

How We Use Your Information

Our team uses the information we collect to manage your account, process deposits and withdrawals, verify your identity, prevent fraud and comply with AML obligations. We also use your data to communicate with you about your account, deliver welcome bonuses and ongoing promotions, and improve the overall experience across our desktop, mobile and app versions. If you engage with our loyalty program or VIP Loyalty Club, we process additional data related to your comp points, tier status and reward eligibility.

Verification and Anti-Money Laundering Checks

We are required to verify every deposit before a payout is processed. If a deposit is made with no gameplay at all, we apply a mandatory 3x wagering requirement under our AML rules before any withdrawal can be completed. We may request identification documents, proof of residence or financial statements at any stage, and we reserve the right to suspend a payout if any inconsistency is identified during this review.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate spinchester.com, remember your preferences, and analyse how players interact with our site. Cookies also help us recognise returning visitors searching for SpinChester login, manage session security, and tailor promotional content such as our welcome package and reload offers. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share information with:

• Payment processors and financial institutions to complete deposits and withdrawals
• Identity verification providers to confirm your age and residency
• Game providers such as Pragmatic Play, NetEnt, Playtech, Microgaming and other studios featured on our platform, where necessary to deliver gameplay
• Regulatory or law enforcement authorities where required by applicable law
• Our VIP and support teams to manage your account and deliver dedicated service

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, accounting and AML obligations. Please note that loyalty program points and levels are automatically wiped after three months of inactivity, though this does not affect the retention of your core account data for compliance purposes.

Data Security

We implement technical and organisational measures designed to protect your personal information from unauthorised access, loss or misuse. Our systems supporting SpinChester Casino are monitored continuously, and sensitive payment data is processed through secure channels across all deposit and withdrawal methods we offer.

Restricted Territories

We do not accept players from a number of restricted countries, including the USA, Poland, Ukraine, Russia, China and several others listed in our Terms and Conditions. Where we detect access from a restricted jurisdiction, we may suspend the account and limit further processing of personal data beyond what is necessary for compliance. Please note that while players in Sweden may register and play, we exclude Swedish accounts from bonuses, VIP rewards and comp point exchanges.

Your Rights

Depending on your location, you may have rights regarding your personal data, and we are committed to respecting them wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and AML retention obligations
• You may object to certain uses of your data, including marketing communications
• You may contact our support team to exercise any of these rights

Marketing Communications

We may send you information about promotions, including details on our welcome bonus, weekly reload offers like Chester's Monday Spin Drop, and VIP Loyalty Club updates. You can opt out of marketing emails at any time through the unsubscribe link or by contacting our support team directly.

Children's Privacy

SpinChester Casino is intended exclusively for adults of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately upon discovery.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of spinchester.com after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, our LiveChat and Help Centre are available 24/7 in English and Dutch. We aim to respond promptly to any privacy-related enquiry regarding your SpinChester account.